When you write software, you get bug reports and pleas for help. When you use software, you sometimes (or even often) stumble over problems and need help.
Since processes of this type involve more than a single person, friction occurs. To reduce this friction, read this document: “How To Ask Questions The Smart Way“
It’s a good read for both sides. It will help you understand why some questions irritate you and it will help you understand why you didn’t receive any help when you had a problem.